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The hotel offers a 24-hour front desk with luggage storage and late check-out options. A lift provides access to all floors, and the property is equipped with CCTV in common areas and safety deposit boxes. Meeting and banquet facilities are available for business travellers, and facilities for disabled guests are included.

Each room has a flat-screen TV, a desk, a wardrobe, and a private bathroom with a bath or shower. Single, double, twin, and family rooms are available, and all include tea and coffee making facilities with a kettle. The hotel provides an iron and ironing board, a hairdryer, and free toiletries in every room.

The hotel is 300 metres from Birmingham New Street station and 700 metres from the Bullring Shopping Centre. Birmingham Museum & Art Gallery is 300 metres away, and the Hippodrome Theatre is 700 metres from the property. The Library of Birmingham and the ICC-Birmingham are also within walking distance.

The on-site restaurant serves British cuisine and offers vegetarian, dairy-free, and gluten-free options. A coffee house on site provides hot drinks, and a snack bar and bar are open for refreshments. Kid meals and special diet menus can be requested, and the pub attached to the hotel is open for evening drinks and meals.

Family rooms are available, and the hotel provides high chairs and kid meals upon request. Business travellers can use the meeting and banquet facilities, and the 24-hour front desk can assist with local information. Luggage storage and late check-out are available for guests with early or late travel arrangements.

Location: 300 metres from Birmingham New Street station

Dining: On-site restaurant with British cuisine and dietary options

Rooms: Single, double, twin, and family rooms available

Service: 24-hour front desk with luggage storage

Amenities: Lift access, safety deposit boxes, CCTV security