What are the check-in and check-out times at The Reef 28 Hotel & Spa (Adults Only)?
Check-in is at 15:00 and check-out is by 12:00.
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The Reef 28 Hotel & Spa (Adults Only), Playa del Carmen
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Key details
About the Hotel
1 Avenida Norte & Calle 28 Norte, Playa del Carmen, 77720,
- Close to the beach
Great
8.1
8.6
4.3
3.7
5-star Adults-Only Hotel in Playa del Carmen with Rooftop Pool
Amenities
The Reef 28 Hotel & Spa is an adults-only retreat that boasts a
Rooms
The hotel offers
Dining
Dining options at The Reef 28 include
Location
Located just a short walk from Playa del Carmen's famous
Wellness
Highlights
Location: Close to Fifth Avenue and beach access
Rooms: 120 suites with private balconies
Dining: Multiple restaurants and rooftop bar
Wellness: Nurture Spa with various treatments
Must-do experiences
- Visit the vibrant Playa del Carmen artisan market for unique souvenirs.
- Savor fresh ceviche at El Fogon for a truly local dining experience.
- Explore the stunning cenote at Jardín del Eden, a hidden paradise.
- Take a day trip to the ancient ruins of Tulum for breathtaking views.
- Unwind with a beachside cocktail at Mamita's Beach Club during sunset.
Select your room type
The Reef 28 Hotel & Spa (Adults Only) offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Luxurious Master Suite2 persons100 sq. feet1 King-size bed and 1 Sofa bedAir conditioningBalconyroom details
- Deluxe Junior Suite Partial Ocean View2 persons45 sq. feet2 Double bedsPartial ViewAir conditioningBalconyroom details
- Deluxe Junior Suite City View2 persons45 sq. feet2 Double bedsCity viewAir conditioningBalconyroom details
Show all rooms
Price and Room Availability Calendar
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Check-in/ Check-out
Facilities
The Reef 28 Hotel & Spa (Adults Only) offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking property
- Free Wi-Fi
- Parking
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Adults only
- Luggage storage
- Locker room
- Lift
- Currency exchange
- Multilingual staff
- Smoke detectors
- Fire extinguishers
Sports & Fitness
- Fitness centre
- Diving
- Snorkelling
- Billiard tables
- Table tennis
- Yoga class
- Sports trainer
Services
- Paid shuttle service
- Valet parking
- Room service
- Housekeeping
- Car hire
- Tours/Ticket assistance
- Welcome drink
Dining
- Breakfast room
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
Children
- Board games
Spa & Leisure
- Infinity pool
- Rooftop pool
- Seasonal outdoor pool
- Indoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Night club
- Sun terrace
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Body scrub
- Facial
- Treatment room
- Body wraps
- Massage
- Open-air bath
Room features
- Air conditioning
- VIP room facilities
- Sitting area
- Terrace
- Garden furniture
- Bottled water
- Dining table
- Trouser press
Bathroom
- Free toiletries
Media
- Flat-screen TV
Show more
Dining Onsite
The Reef 28 Hotel & Spa invites culinary enthusiasts to experience a delightful range of dining options, from vibrant traditional Mexican fare to innovative Asian dishes. With stunning views from the rooftop and warm, inviting atmospheres, guests can indulge in healthy, vegetarian, vegan, and gluten-free choices across several unique venues.
The Reef 28 Hotel & Spa (Adults Only) Location
1 Avenida Norte & Calle 28 Norte, Playa del Carmen, 77720,
Explore Playa del Carmen
Explore Playa del Carmen
Quinta Avenida
11 minutes' walk
Renowned pedestrian street featuring shops, restaurants, and vibrant street performers, ideal for a leisurely stroll.
3D Museum of Wonders
13 minutes walking
An immersive museum showcasing 3D art and optical illusions, perfect for unique photos and a fun experience.
Coco Bongo
10 minutes' walk
Famous nightlife venue known for its spectacular shows and lively atmosphere, offering music and entertaining performances.
Aquarium Beach
8 minutes walking
Beautiful beach area featuring calm waters ideal for swimming, sunbathing, and enjoying beachside amenities.
Chichen Itza Day Trip
10-minute drive
Famous archaeological site featuring ancient Mayan ruins, accessible via guided tours with various packages.
Yoga Classes
5 minutes walking
Relaxation-focused yoga classes in scenic locations nearby, perfect for unwinding amidst the vibrant setting.
Restaurante Cachito
1 minute walking
Charming restaurant with a romantic ambiance serving delicious local cuisine, ideal for an intimate dining experience.
Micaela's
2 minutes walking
Casual eatery offering hearty Mexican dishes, known for its vibrant atmosphere and friendly service.
Martina Beach Club
13 minutes walking
Popular beach club featuring live DJ music, sunbeds, and a lively atmosphere, great for daytime fun.
Gaston Charo Art Gallery Playa del Carmen
10 minutes' walk
Art gallery showcasing local artists, regularly hosting exhibits and events perfect for art enthusiasts.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of floors:
4
Number of rooms:
234
Former name
the reef 28 - adults only - all suites - optional gourmet all inclusive
Reviews and Ratings
Feedback about The Reef 28 Hotel & Spa (Adults Only) from previous guests about their experience.
Guest reviewsbased on 2214 reviews
victor from united states
Couple
deluxe junior suite 1 king bed
4 nights in November 2025
|
Reviewed: February 13, 2026
8.7/10
great adults only stay
attentive service steady supply menu options
our final day was spent at the rooftop pool deck. freddy ensured a steady supply of drinks and snacks. his attentive service made sure we wanted for nothing. the restaurants offer menu options even with the all inclusive package.
Rooms
9/10
the room provided was nice and spacious for our stay it came with amenities such as a rainfall shower and separate sinks providing ample space for getting ready plus the bed was very comfortable
Service
9/10
the staff consistently maintained a polite and attentive demeanor ensuring guests felt welcomed the front desk offered assistance and the rooftop staff stood out with their really good service creating a very cute environment
Facilities
8/10
the hotel boasts a fantastic rooftop complete with a pool live dj and bar free yoga sessions take place every morning at 9am the gym includes equipment for varied workouts and spa services are available
0 Helpful
|
Victor from United States
Family with children
Deluxe Junior Suite 1 King Bed
4 nights in November 2025
|
Reviewed: February 05, 2026
9.0/10
Excellent Stay Close to Everything
great breakfasts rooftop view attentive service
the hotel offers great breakfasts. the rooftop pool scene features an amazing view of the caribbean sea. francisco provides excellent service at the rooftop bar, and he is very attentive.
the music from nearby bars can be loud at night.
Rooms
8/10
the room was spacious and well designed. the mini fridge was consistently stocked with drinks. there was limited option to dry clothes since i only found a string in the shower.
Service
9/10
anel at the rooftop bar was really good. she was kind and very attentive. the staff were consistently pleasant and quick to help with questions or requests.
Facilities
9/10
the rooftop pool has zen music quietly playing in the morning. the dj arrives later and energizes the area with subwoofers. there are water and ice cube dispensers on each floor.
Location
10/10
this hotel is conveniently located one block from 5th avenue. it is also about one block from the beach. it is easy to walk to restaurants, shopping, and the beach area.
0 Helpful
|
Matthew from Canada
Couple
Deluxe Junior Suite 2 Queen Beds
4 nights in November 2025
|
Reviewed: February 01, 2026
9/10
Francisco and Alejandro Made the Trip!
rooftop bar special cocktail friendly person
Francisco and Alejandro at the rooftop bar were great. They anticipated our needs. They provided Prosecco and even created a special cocktail for me. I always looked for them when going upstairs. They greeted us with high fives. Freddy was attentive by the pool. He kept food and drinks coming.
The noise from the restaurant across the street bothered me. Loud music played until 1 AM every night. People sat outside and were very loud, it affected my relaxing evenings on the balcony. Next time I will bring earplugs.
Facilities
9/10
The rooftop features two jacuzzis and a pool area with lounge chairs and shaded areas. The gym includes three treadmills, two stationary bikes, and weight-lifting equipment. I saw staff keeping the area clean and well kept.
0 Helpful
|
jayden from canada
Couple
deluxe junior suite 1 king bed
3 nights in November 2025
|
Reviewed: January 07, 2026
9.3/10
a rooftop romance
attentive service steady supply relaxing time
maria jose made our days extra special. her attentiveness was unmatched. I always had a drink when i needed one, unlike some other servers. this.
the music from the rooftop party was too loud for me. it started early and continued until late, even in our suite. this made relaxing difficult because i could hear the outside street parties very loudly.
Location
9/10
the hotel is only one block from the market street. the beach is also quite close, about two blocks away. this proximity made it easy to explore the local shops and enjoy beach walks.
Dining
10/10
the food options were AMAZING!!! we were really in food heaven with all the available choices. breakfast included a fresh omelets station. i really liked how the restaurants were order off the menu even with the all inclusive package.
Rooms
9/10
our room was spacious and clean. the bathroom had a nice design and was very functional. the rooms really were huge and tidy which i noticed.
0 Helpful
|
Victor from United States
Family with children
deluxe junior suite 1 king bed
5 nights in November 2025
|
Reviewed: November 16, 2025
7/10
balanced stay
great breakfast rooftop pool payment method wire transfer
i found the breakfasts to be great. the location is also amazing near the sea. the rooftop pool scene is hard to compare.
the payment method was not ideal. i also found international wire transfers were not an option.
0 Helpful
Show more reviews
FAQs
About The Reef 28 Hotel & Spa (Adults Only)
What is the distance from The Reef 28 Hotel & Spa (Adults Only) to Cozumel International Airport?
The hotel is located 19 km from Cozumel International Airport.
What dining options are available on-site at The Reef 28 Hotel & Spa (Adults Only)?
The hotel features two fine dining restaurants offering Mexican and Asian cuisine, as well as a rooftop lounge and a buffet restaurant serving breakfast.
What are the leisure amenities offered at The Reef 28 Hotel & Spa (Adults Only)?
The hotel offers an infinity pool, seasonal outdoor pool, indoor swimming pool, fitness centre, and a full-service spa.
Which popular attractions are near The Reef 28 Hotel & Spa (Adults Only)?
Nearby attractions include ADO International Bus Station (1 km) and Playa del Carmen Maritime Terminal (2 km).
Are there spa services available at The Reef 28 Hotel & Spa (Adults Only)?
The hotel features a full-service spa that offers a range of treatments including massages, facials, and body wraps.
What are the room amenities available at The Reef 28 Hotel & Spa (Adults Only)?
Rooms are equipped with a balcony, seating area, flat-screen TV, mini-fridge, and free toiletries.
What entertainment activities does The Reef 28 Hotel & Spa (Adults Only) provide?
The hotel offers billiards, table tennis, and live music or performances for entertainment.
How far is The Reef 28 Hotel & Spa (Adults Only) from the nearest beach?
The nearest disabled-friendly beach is located 1 km from the hotel.
Which languages are spoken by the staff at The Reef 28 Hotel & Spa (Adults Only)?
The staff at the hotel speaks English and Spanish.
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