What is the check-in and check-out policy at Kempinski Hotel Cancun?
Check-in is at 15:00 and check-out is by 12:00.
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Kempinski Hotel Cancun, Cancun
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Key details
About the Hotel
Retorno Del Rey 36, Cancun, 77500,
- Steps from the beach
Perfect
9.2
9.4
4.6
4.3
5-star beachfront luxury in Cancún
Amenities
Kempinski Hotel Cancún showcases its luxury with the Kayantá Spa, offering wellness treatments that utilize indigenous ingredients. The hotel provides diverse indoor-outdoor event spaces suited for business meetings and social celebrations along the shores. Private casitas located beachside offer a gourmet dining experience with freshly caught seafood and grilled meats.
Rooms
The hotel includes beautifully appointed rooms with options like the
Location
Kempinski Hotel Cancún is centrally located along the
Dining
The dining options at the hotel include the AAA 5-Diamond restaurant,
Wellness
Kayantá Spa at Kempinski Hotel Cancún is renowned for its Mayan-inspired treatments that use local ingredients, emphasizing holistic well-being. The
Highlights
Location: Pristine white sands and turquoise waters of the Caribbean
Rooms: Deluxe Seafront Room with breathtaking sea views
Dining: AAA 5-Diamond restaurant Fantino
Wellness: Kayantá Spa with Mayan-inspired treatments
Events: Versatile indoor-outdoor shoreside venues for events
Casitas: Beachside dining at exclusive Casitas On The Beach
Must-do experiences
- Savor tacos al pastor at El Fogón for an unforgettable flavor.
- Visit the ancient ruins of El Rey for a glimpse into history.
- Stroll through Mercado 28 for unique crafts and local eats.
- Experience a cenote swim at Parque Dos Ojos, a must-see natural wonder.
- Catch a sunset at Playa Delfines, the best spot in Cancun.
Select your room type
Kempinski Hotel Cancun offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Deluxe Seafront Double Room2 persons41 sq. feet2 Double bedsAir conditioningBalconyroom details
- Deluxe Seaside Double Room2 persons41 sq. feet2 Double bedsAir conditioningBalconyroom details
- Deluxe Seafront King Room2 persons41 sq. feet1 King-size bedAir conditioningBalconyroom details
Show all rooms
Price and Room Availability Calendar
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Check-in/ Check-out
Facilities
Kempinski Hotel Cancun offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Heating
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
Kempinski Hotel Cancun showcases an array of dining venues, each offering unique culinary delights and atmospheres. From the romantic shoreside seafood experiences to lively family meals, these dining options blend local flavors with international flair, promising a memorable taste journey for every guest.
Kempinski Hotel Cancun Location
Retorno Del Rey 36, Cancun, 77500,
Explore Cancun
Local Experiences
Museo Subacuatico de Arte
9 minutes walking
An underwater museum featuring over 500 life-sized sculptures. A unique art experience accessible via snorkeling or diving tours.
Avenida Kukulkan
15 minutes walking
Cancun's main strip lined with shops, restaurants, and entertainment. A vibrant area for shopping and nightlife.
Dolphinaris Cancun
6 minutes walking
Interactive dolphin experiences and educational programs. Perfect for families seeking fun and marine encounters.
Mayan Museum of Cancun
25 minutes walking
A cultural center showcasing Mayan artifacts. The museum offers guided tours detailing the history and culture of the region.
Water Sports at Playa Marlin
19 minutes walking
Thrilling water sports including jet skiing and parasailing. Rentals available directly on the beach for convenient access.
Spa Day at The Ritz Carlton
1 minute walking
Luxurious spa treatments and wellness options at The Ritz Carlton. Ideal for relaxation amidst Cancun's lively atmosphere.
Puerto Madero
5 minutes walking
An upscale restaurant serving Argentinian cuisine and fresh seafood. Scenic waterfront views enhance the dining experience.
Harry's
6 minutes walking
Steakhouse known for its elegant ambiance and gourmet dishes. Signature steaks and an extensive wine list make this a must-visit.
H Roof
6 minutes walking
A trendy rooftop bar with stunning views and a lively atmosphere. Offers cocktails and live music for an unforgettable night out.
Interactive Aquarium
25 minutes walking
An engaging family-friendly venue where guests can interact with marine life. Features educational exhibits and fun activities.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at true.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of USD 39.0 per person.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Russian
Year renovated:
2006
Number of floors:
9
Number of rooms:
363
Former name
The Ritz-Carlton, Cancun
Reviews and Ratings
Feedback about Kempinski Hotel Cancun from previous guests about their experience.
Guest reviewsbased on 981 reviews
Ian from United Kingdom
Couple
deluxe seafront king room
3 nights in November 2025
|
Reviewed: February 02, 2026
9/10
spacious room amazing buffet
the room was very spacious, a beautiful seafront king room, and included very nice views. the breakfast buffet was amazing!!! there was plenty of choice and it was all fresh.
the pool area was completely shaded by 4 pm.
0 Helpful
James L from Canada
Couple
deluxe seafront king room
5 nights in November 2025
|
Reviewed: January 25, 2026
9.3/10
excellent stay
amazing cleanliness gorgeous stone attentive reception
i thought the cleanliness was amazing. the hotel landscaping has zero garbage and gorgeous stone. the pool towel service was tip-top. there were always chairs available at the pool, on the beach. the hotel staff are very hard working and very hospitable.
Dining
9/10
breakfast each morning had diverse, fresh and flavorful options. the poolside menu impressed me and the dinner offerings exceeded my expectations. the breakfast buffet is the best i've had at a hotel.
Rooms
9/10
our room was impeccably cleaned twice a day. it felt intimate and relaxed to me. the room had a very comfortable and wide bed. the reception staff was super attentive and were really good.
Facilities
10/10
The pool area has excellent service. there were always chairs at the pool and on the beach. i would say the gym was very good. It was large. i met guests who have been returning to this hotel every year for 20 years.
0 Helpful
|
Raymond from Canada
Couple
Deluxe Seafront King Room
5 nights in November 2025
|
Reviewed: January 03, 2026
9.4/10
a haven of seaside serenity
delicious choices ocean view
The breakfast buffet displayed many delicious choices, i especially liked the green juice. our room had a balcony showcasing amazing views. I could watch the ocean. i discovered multiple food options. It was like pure romance with the clean, spacious room and comfy beds.
the lounge had many guests from a company group, and i tried to order a wine. the waiter explained they could not serve me, and blamed it on the bar manager. the night manager was not helpful and honestly rude.
Facilities
9/10
The gym was large, though it looked a bit over-stuffed with equipment. I noticed many seating spaces at every turn. pool towel service was prompt. Attentive waitstaff always were nearby. i found the hotel classic and well-kept, showcasing beautiful stone.
Rooms
10/10
My room featured a king bed and offered a serene view of the sea. It was like a dream. the housekeeping staff provided a turndown service twice a day. They kept everything super clean. there was a rainfall shower. I found two separate sinks.
Location
9/10
The hotel boasted a prime location right on the beach. Every morning i enjoyed the soft sand. transportation to nearby attractions seemed easy and convenient. i appreciated the short distance to local restaurants.
Service
10/10
The concierge, antonio, demonstrated amazing professionalism. He helped greatly with our needs. reception staff offered super attentive service, going above and beyond my expectations. They were patient. i loved the genuine care from everyone.
Dining
9/10
The breakfast buffet included various good choices. Everything looked very fresh and tasted very nice. i appreciated the availability of healthy options, including juices. the hotel offered dining at casitas. I loved the fresh catch of the day.
0 Helpful
|
Show more reviews
FAQs
About Kempinski Hotel Cancun
How far is Kempinski Hotel Cancun from Cancun International Airport?
The hotel is approximately 20 km from Cancun International Airport, which takes about 21 minutes by car.
What dining options are available at Kempinski Hotel Cancun?
On-site dining includes Mediterranean cuisine at Fantino, Asian specialties at The Sushi Bar, and cocktails at the Lobby Lounge.
Is there a private beach at Kempinski Hotel Cancun?
Yes, there is private beach access with cabanas and sun loungers.
What recreational activities are available at Kempinski Hotel Cancun?
The hotel offers a golf course, tennis court, children's playground, and cooking classes.
Are there any restaurants near Kempinski Hotel Cancun?
Nearby restaurants include Fantino (0.5 km), Casitas (0.5 km), El Cafe Mexicano (0.5 km), and Porfirio's Cancun (0.5 km).
What type of rooms does Kempinski Hotel Cancun feature?
Rooms are elegantly designed, equipped with a mini bar, work desk, balcony with ocean views, and Wi-Fi.
Is parking available at Kempinski Hotel Cancun?
Private parking is available on-site for a fee of 20 USD per day.
What services are provided for children at Kempinski Hotel Cancun?
The hotel offers a kids' club, children's play area, and a children's buffet.
Can guests enjoy swimming pools at Kempinski Hotel Cancun?
The hotel features two outdoor swimming pools, including a heated option with sun loungers and beach towels.
What are the smoking policies at Kempinski Hotel Cancun?
Kempinski Hotel Cancun is a smoke-free property.
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