Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Exterior photo The pool at the hotelIberostar Heritage Grand Mencey Santa Cruz de Tenerife Amenities photo The pool at the hotelIberostar Heritage Grand Mencey Santa Cruz de Tenerife Exterior photo The photo shows an outdoor dining area, likely part of a hotel or resort, set in a beautiful, warm climate. The scene is bathed in the soft light of either early morning or late afternoon, with a clear sky transitioning from a deep blue to lighter hu
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Check-in
20Apr2026Select date
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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, Spain, 38004
-
Close to Parque Garcia Sanabria
Great
8.8
9.3
/10
4.7
4.7
/5

Amenities

Iberostar Heritage Grand Mencey is the only 5-star hotel in Santa Cruz de Tenerife, located just a ten-minute walk from the city center. Guests can enjoy luxurious accommodations surrounded by Canarian architecture, along with over 4,500 m² of the SPA Sensations, dedicated to relaxation and wellness. The hotel also includes two paddle tennis courts, a dynamic pool, and a variety of meeting rooms for business needs.

Dining

The hotel boasts several dining options with a strong focus on local and sustainable cuisine. Papa Negra restaurant, managed by chef Javier Martín, offers dishes crafted from locally sourced ingredients. Guests can also savor buffet breakfasts and à la carte menus at Los Menceyes and enjoy light meals at Los Laureles by the pool.

Wellness

Wellness and relaxation are paramount at Iberostar Heritage Grand Mencey. The SPA Sensations provides a comprehensive hydrotherapy circuit and offers various beauty treatments and massages. Guests can also enjoy amenities such as a sauna, footbath, and bubble beds for ultimate relaxation.

Location

Iberostar Heritage Grand Mencey is conveniently located at Doctor José Naveiras street, 200 meters from García Sanabria Park and a ten-minute walk from Plaza de España. Its central location makes it easy to explore local attractions while providing a tranquil environment to retreat to. Guests can also venture to Las Teresitas beach, just 8.5 km away, or the Teide National Park, located 40 km from the hotel.

Business Facilities

With well-equipped meeting rooms, Iberostar Heritage Grand Mencey caters to business events and conferences. Guests can choose from various spaces, accommodating groups of up to 220 people. The hotel provides essential services, including state-of-the-art audiovisual equipment and catering for business lunches.

Highlights

Location: 200 meters from García Sanabria Park

Wellness: 4,500 m² of SPA Sensations

Dining: Papa Negra restaurant with local ingredients

Business Facilities: Meeting rooms up to 220 people

Must-do experiences

  • Stroll through Parque García Sanabria for scenic gardens and art.
  • Savor local 'papas arrugadas' with mojo at Mercado de Nuestra Señora.
  • Visit the stunning Auditorio de Tenerife for a concert or tour.
  • Explore the historic La Laguna, a UNESCO World Heritage site.
  • Indulge in 'gofio' dessert at a local café for a taste of tradition.
View all

Select your room type

Iberostar Heritage Grand Mencey offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Double Room
2 persons
335 sq. feet 
1 Double bed
Air conditioning
Junior Suite
2 persons
485 sq. feet 
1 King-size bed
Air conditioning
Double Garden View
2 persons
335 sq. feet 
1 King-size bed
Balcony
Air conditioning
Superior Double Room
2 persons
390 sq. feet 
1 King-size bed
Air conditioning
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Facilities

Iberostar Heritage Grand Mencey offers amenities for your comfortable stay and unforgettable experiences
Facilities: Perfect
9.0/10Review score

General

  • No smoking on site
  • Wi-Fi
  • On-site car park
  • Handicap parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Luggage storage
  • Locker room
  • Lift
  • Currency exchange
  • Smoke detectors
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Yoga class
  • Sports trainer
  • Aerobics

Services

  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots

Spa & Leisure

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Casino
  • Live entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Hot spring bath
  • Open-air bath
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Parquet floor
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Dining Onsite

Iberostar Heritage Grand Mencey offers a delightful selection of dining venues that showcase local flavors with Mediterranean and Spanish influences. Guests can relish the inviting atmospheres, from family-friendly settings to romantic evenings, ensuring a memorable culinary experience.
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Restaurant photo The photo shows a bright and elegant dining room, likely in a hotel or upscale restaurant. The room is spacious and well-lit, with white walls, tall white columns, and a high ceiling featuring circular recessed lighting. 

Several round tables are se
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Restaurant photo The photo shows a bright and airy restaurant dining area. Sunlight streams in through large, multi-paned windows with wooden frames, offering a view of lush greenery outside. The room has a classic, elegant feel with white walls and ornate ceiling de
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Restaurant photo The photo captures an outdoor dining area, likely belonging to a hotel or resort, on a sunny day. The scene is set on a wooden deck, shaded by several large, white patio umbrellas with a black geometric frame. 

Several tables with chairs are neatly

Los Laureles Restaurant

Mediterranean, Seafood, Spanish, Local
Ambiance
Family friendly, Traditional
Key Offerings
Indulge in a variety of local seafood delicacies and Mediterranean dishes, with options for vegan and gluten-free guests.
Reservation
No
Open for lunch from 12:30 PM - 4:30 PM, daily.

Papa Negra Restaurant

Spanish, Local, International
Ambiance
Modern, Romantic
Key Offerings
Experience an exquisite dinner featuring a diverse menu with vegan and gluten-free choices, in an elegant and intimate setting.
Reservation
Recommended
Open for dinner from 8:00 PM - 11:00 PM, Thursday to Sunday.

Los Menceyes Restaurante

Spanish, Local, International
Ambiance
Family friendly, Traditional, Romantic
Key Offerings
Start the day with a generous buffet breakfast and enjoy a delightful dinner with vegetarian, vegan, and gluten-free options available.
Reservation
No
Open for breakfast from 7:00 AM - 10:30 AM and dinner from 7:00 PM - 10:00 PM, daily.

Restaurante a la carta Kon·Tiki

Mexican
Ambiance
Modern
Key Offerings
Savor a vibrant lunch menu inspired by traditional Mexican cuisine, perfect for a casual midday respite.
Reservation
No
Open for lunch from 12:00 PM - 11:30 PM, daily.

Iberostar Heritage Grand Mencey Location

Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, Spain, 38004
Map view
Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, Spain, 38004
Nearby
Santa Cruz de Tenerife
Rambla de Santa Cruz
1100 ft
Park
Parque Garcia Sanabria
200 ft
Gallery
Los Lavaderos
900 ft
Rambla de Santa Cruz
Casino Santa Cruz
300 ft
Calle de Carlos J.R. Hamilton
Sala de Arte de Los Lavaderos
700 ft
Parque Garcia Sanabria
Reloj de flores
1200 ft
Calle Méndez Núñez
TenerifebyHost
1300 ft
Restaurants
Cocina Urbana
200 ft
Rambla Santa Cruz 114
Tenerife south
100 ft
Iberoster
La Tasca de Enfrente
100 ft
Calle Doctor Jose Naveiras 9
Restaurante Aborigen
200 ft
Calle del Doctor Jose Naveiras 38 Iberostar Grand Mencey
Niqqei
200 ft
Calle del Doctor Jose Naveiras 38 Terraza Hotel Mencey
Papa Negra
200 ft
Calle Doctor Jose Naveiras 38
Mundo Iberico
400 ft
Calle del Doctor Guigou 36
Macusamba
400 ft
Rambla del General Franco
Macusamba Cafe Bar And Lounge
400 ft
Rambla de Santa Cruz 116
Strasse Park
600 ft
Rambla de Santa Cruz Parque García Sanabria
Explore Santa Cruz de Tenerife
Explore Santa Cruz
Top Attractions
Activities
Dining
Entertainment
Municipal Museum of Fine Arts
Municipal Museum of Fine Arts
11 minutes walking
This museum showcases excellent Spanish paintings and sculptures, offering free admission on Sundays.
Iglesia de Nuestra Senora de la Concepcion
Iglesia de Nuestra Senora de la Concepcion
15 minutes walking
A stunning example of Canarian architecture with an impressive bell tower and rich history.
Rambla de Santa Cruz
Rambla de Santa Cruz
4 minutes walking
This lively promenade features local shops and cafes, perfect for a leisurely stroll.
Auditorio de Tenerife Adan Martin
Auditorio de Tenerife Adan Martin
25 minutes walking
Iconic concert hall known for its modern design and hosting a variety of musical performances.
Sendero de los Sentidos
12 minutes walking
Enjoy a scenic hike through beautiful landscapes; well-marked trails are accessible for all levels.
Private Yoga Classes
5 minutes walking
Relaxing yoga sessions are available nearby, promoting wellness and tranquility in a serene setting.
Playa Valleseco
25 minutes walking
For thrill-seekers, this beach offers water sports like jet skiing and surfing during summer.
Cocina Urbana
Cocina Urbana
1 minute walking
Contemporary restaurant with a vibrant atmosphere; don't miss the local seafood specialties.
Restaurante Aborigen
Restaurante Aborigen
1 minute walking
Authentic Canarian dishes served in a cozy setting; caters to dietary needs like gluten-free.
La Tasca de Enfrente
La Tasca de Enfrente
1 minute walking
Casual dining spot featuring tapas and local wines, perfect for a relaxed meal with friends.
Casino Santa Cruz
Casino Santa Cruz
1 minute walking
A lively venue with gaming and nightlife; offers events that appeal to both adults and families.
Sala de Arte de Los Lavaderos
3 minutes walking
Art space showcasing local talent; hosts various exhibitions and workshops throughout the year.
Getting around
City Centre
Santa Cruz de Tenerife8 min  ·  2000 ft
Airports
Tenerife Norte (TFN)22 min  ·  8.8 mi
Tenerife Sur (TFS)96 min  ·  39.4 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site at EUR 12 per day.
Internet
Wireless internet is available in for free.
Breakfast
The hotel offers a full breakfast at the price of EUR 40 per person per day. 
Children & extra beds
There are no extra beds provided in a room. 
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian, Russian
Year renovated:
2011
Number of floors:
4
Number of rooms:
155
Former name
Iberostar Grand Hotel Mencey

Reviews and Ratings

Feedback about Iberostar Heritage Grand Mencey from previous guests about their experience.
Review score
Based on 988 verified reviews
8.8/10
Great
91%
Recommend
Breakfast
8.9/10
Cleanliness
9.2/10
Comfort
9.2/10
Facilities
9.0/10
Free Wi-Fi
9.2/10
Location
9.1/10
Paid Wi-Fi
8.4/10
Staff
9.1/10
Value for money
8.3/10
Guest reviews
based on 988 reviews
8.8/10
based on 1989 reviews
8.8/10
Oscar from Spain
Couple
Double Room
4 nights in November 2025
|
Reviewed:February 13, 2026
8.7/10

Excellent Hotel Experience

helpful staffgreat locationquiet poolinconsistent air conditioning
All the staff are approachable and helpful. The hotel is near the city center, accessible via a park. The pool area is clean and quiet and Carlos is always available. There are multiple on-site restaurants and a bar that serve excellent food and drink.
The air conditioning was either too strong or too warm during the night. It was difficult to find a comfortable temperature setting. The room felt slightly cold at night.
Dining
9/10
The hotel offers multiple restaurants. The bar provides a variety of drinks. The food is of good quality. I particularly enjoyed the breakfast selection with fresh options.
Rooms
8/10
The room was spacious. It included a comfortable bed. There was ample space for luggage. The decor was tasteful, complementing the overall ambiance of the hotel.
Facilities
9/10
The hotel has a lovely pool and spa. The pool area is clean. It offers a relaxing environment. The hotel's location is convenient, providing easy access to nearby attractions.
0 Helpful
|
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Charles from United Kingdom
Couple
Double Garden View
3 nights in November 2025
|
Reviewed:January 29, 2026
9.3/10

Refined Stay

clean hotelfriendly staffamazing food
My partner and I appreciated the cleanliness of the hotel. The staff exhibited a friendly, approachable demeanor. The pool provided a relaxing experience with available beds. The food presented was WORTH the 5 stars. The turtle pond was good!
the tv in the room had limited channels
Service
9/10
The staff were very attentive and friendly. They offered quick solutions. The room service was prompt, with requests fulfilled efficiently. Reception addressed inquiries quickly and effectively. THIS service contributed to a relaxed stay.
Dining
9/10
The breakfast buffet featured many options and included local specialties. Fresh ingredients were used throughout the dishes. The on-site restaurant offered diverse menus with options FOR various dietary needs, which i found great.
Location
10/10
The hotel's proximity to the park enabled easy access to nature walks. Public transportation was readily available near the hotel. There were several restaurants and shops within walking distance, VERY convenient indeed.
0 Helpful
|
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charlotte from united kingdom
Family with children
double garden view
4 nights in November 2025
|
Reviewed:December 11, 2025
6/10

service shortcomings at this hotel

clean environmentpoor servicecold burger
the hotel is very clean and well maintained.
the service did not meet expectations , particularly at the pool restaurant where i was served the wrong burger despite specifying my dietary requirements. the replacement burger was also served cold.
0 Helpful
FAQs
About Iberostar Heritage Grand Mencey
What time is check-in and check-out at Iberostar Heritage Grand Mencey?
Check-in is at 15:00 and check-out is by 12:00.
What is the distance from Iberostar Heritage Grand Mencey to Tenerife North Airport?
The hotel is located 14 km from Tenerife North Airport.
What dining options are available at Iberostar Heritage Grand Mencey?
Dining options include the buffet restaurant Los Menceyes and the à la carte restaurant Papa Negra, both offering local cuisine.
What amenities are provided in the rooms at Iberostar Heritage Grand Mencey?
Rooms feature air conditioning, a flat-screen TV, Wi-Fi, a minibar, and some include a balcony.
How far is Iberostar Heritage Grand Mencey from García Sanabria Park?
The hotel is located just 50 meters from García Sanabria Park.
Are there any activities for children at Iberostar Heritage Grand Mencey?
The hotel offers family-friendly facilities, including a children's pool and activities tailored for kids.
Does Iberostar Heritage Grand Mencey provide business services?
The hotel features a business center and meeting rooms available for events.
Is there accessibility for guests with reduced mobility at Iberostar Heritage Grand Mencey?
The hotel offers accessible features for individuals with reduced mobility.
Which languages are spoken by the staff at Iberostar Heritage Grand Mencey?
The staff at the hotel predominantly speaks English and Spanish.
What recreational facilities are available at Iberostar Heritage Grand Mencey?
Guests can enjoy both indoor and outdoor swimming pools, a fitness center, and paddle tennis courts.
Are there any nearby restaurants to Iberostar Heritage Grand Mencey?
Nearby restaurants include Tasca Tagoror, Mundo Iberico, and Restaurante Aborigen, each within 0.5 km.
What kind of breakfast is offered at Iberostar Heritage Grand Mencey?
A buffet breakfast featuring a variety of international dishes is available for guests.

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