What time is check-in and check-out at Iberostar Heritage Grand Mencey?
Check-in is at 15:00 and check-out is by 12:00.
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Iberostar Heritage Grand Mencey, Santa Cruz de Tenerife
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Key details
About the Hotel
Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, 38004,
- Close to Parque Garcia Sanabria
Great
8.9
9.3
4.7
4.8
5-star luxury hotel in Santa Cruz de Tenerife
Amenities
Iberostar Heritage Grand Mencey is the only
Dining
The hotel boasts several dining options with a strong focus on local and sustainable cuisine.
Wellness
Wellness and relaxation are paramount at Iberostar Heritage Grand Mencey. The
Location
Iberostar Heritage Grand Mencey is conveniently located at Doctor José Naveiras street,
Business Facilities
With well-equipped
Highlights
Location: 200 meters from García Sanabria Park
Wellness: 4,500 m² of SPA Sensations
Dining: Papa Negra restaurant with local ingredients
Business Facilities: Meeting rooms up to 220 people
Must-do experiences
- Stroll through Parque García Sanabria for scenic gardens and art.
- Savor local 'papas arrugadas' with mojo at Mercado de Nuestra Señora.
- Visit the stunning Auditorio de Tenerife for a concert or tour.
- Explore the historic La Laguna, a UNESCO World Heritage site.
- Indulge in 'gofio' dessert at a local café for a taste of tradition.
Select your room type
Iberostar Heritage Grand Mencey offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Double Room2 persons31 sq. feet1 Double bedAir conditioningroom details
Junior Suite2 persons45 sq. feet1 King-size bedAir conditioningroom details- Double Garden View2 persons31 sq. feet1 King-size bedAir conditioningBalconyroom details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
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Check-in/ Check-out
Facilities
Iberostar Heritage Grand Mencey offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Luggage storage
- Locker room
- Lift
- Currency exchange
- Smoke detectors
- Fire extinguishers
Sports & Fitness
- Fitness centre
- Yoga class
- Sports trainer
- Aerobics
Services
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
Spa & Leisure
- Indoor swimming pool
- Outdoor swimming pool
- Beach umbrellas
- Sun loungers
- Casino
- Live entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Turkish bath
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Hot spring bath
- Open-air bath
- Make up services
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Parquet floor
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Dining Onsite
Iberostar Heritage Grand Mencey offers a delightful selection of dining venues that showcase local flavors with Mediterranean and Spanish influences. Guests can relish the inviting atmospheres, from family-friendly settings to romantic evenings, ensuring a memorable culinary experience.
Iberostar Heritage Grand Mencey Location
Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, 38004,
Explore Santa Cruz de Tenerife
Explore Santa Cruz
Municipal Museum of Fine Arts
11 minutes walking
This museum showcases excellent Spanish paintings and sculptures, offering free admission on Sundays.
Iglesia de Nuestra Senora de la Concepcion
15 minutes walking
A stunning example of Canarian architecture with an impressive bell tower and rich history.
Rambla de Santa Cruz
4 minutes walking
This lively promenade features local shops and cafes, perfect for a leisurely stroll.
Auditorio de Tenerife Adan Martin
25 minutes walking
Iconic concert hall known for its modern design and hosting a variety of musical performances.
Sendero de los Sentidos
12 minutes walking
Enjoy a scenic hike through beautiful landscapes; well-marked trails are accessible for all levels.
Private Yoga Classes
5 minutes walking
Relaxing yoga sessions are available nearby, promoting wellness and tranquility in a serene setting.
Playa Valleseco
25 minutes walking
For thrill-seekers, this beach offers water sports like jet skiing and surfing during summer.
Cocina Urbana
1 minute walking
Contemporary restaurant with a vibrant atmosphere; don't miss the local seafood specialties.
Restaurante Aborigen
1 minute walking
Authentic Canarian dishes served in a cozy setting; caters to dietary needs like gluten-free.
La Tasca de Enfrente
1 minute walking
Casual dining spot featuring tapas and local wines, perfect for a relaxed meal with friends.
Casino Santa Cruz
1 minute walking
A lively venue with gaming and nightlife; offers events that appeal to both adults and families.
Sala de Arte de Los Lavaderos
3 minutes walking
Art space showcasing local talent; hosts various exhibitions and workshops throughout the year.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel offers a full breakfast at the price of EUR 40.0 per person.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian, Russian
Year renovated:
2011
Number of floors:
4
Number of rooms:
155
Former name
Iberostar Grand Hotel Mencey
Reviews and Ratings
Feedback about Iberostar Heritage Grand Mencey from previous guests about their experience.
Guest reviewsbased on 1031 reviews
Oscar from Spain
Couple
Double Room
4 nights in November 2025
|
Reviewed: February 13, 2026
8.7/10
Excellent Hotel Experience
helpful staff great location quiet pool
All the staff are approachable and helpful. The hotel is near the city center, accessible via a park. The pool area is clean and quiet and Carlos is always available. There are multiple on-site restaurants and a bar that serve excellent food and drink.
The air conditioning was either too strong or too warm during the night. It was difficult to find a comfortable temperature setting. The room felt slightly cold at night.
Dining
9/10
The hotel offers multiple restaurants. The bar provides a variety of drinks. The food is of good quality. I particularly enjoyed the breakfast selection with fresh options.
Rooms
8/10
The room was spacious. It included a comfortable bed. There was ample space for luggage. The decor was tasteful, complementing the overall ambiance of the hotel.
Facilities
9/10
The hotel has a lovely pool and spa. The pool area is clean. It offers a relaxing environment. The hotel's location is convenient, providing easy access to nearby attractions.
0 Helpful
|
Charles from United Kingdom
Couple
Double Garden View
3 nights in November 2025
|
Reviewed: January 29, 2026
9.3/10
Refined Stay
clean hotel friendly staff amazing food
My partner and I appreciated the cleanliness of the hotel. The staff exhibited a friendly, approachable demeanor. The pool provided a relaxing experience with available beds. The food presented was WORTH the 5 stars. The turtle pond was good!
the tv in the room had limited channels
Service
9/10
The staff were very attentive and friendly. They offered quick solutions. The room service was prompt, with requests fulfilled efficiently. Reception addressed inquiries quickly and effectively. THIS service contributed to a relaxed stay.
Dining
9/10
The breakfast buffet featured many options and included local specialties. Fresh ingredients were used throughout the dishes. The on-site restaurant offered diverse menus with options FOR various dietary needs, which i found great.
Location
10/10
The hotel's proximity to the park enabled easy access to nature walks. Public transportation was readily available near the hotel. There were several restaurants and shops within walking distance, VERY convenient indeed.
0 Helpful
|
charlotte from united kingdom
Family with children
double garden view
4 nights in November 2025
|
Reviewed: December 11, 2025
6/10
service shortcomings at this hotel
poor service cold burger
the hotel is very clean and well maintained.
the service did not meet expectations , particularly at the pool restaurant where i was served the wrong burger despite specifying my dietary requirements. the replacement burger was also served cold.
0 Helpful
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FAQs
About Iberostar Heritage Grand Mencey
What is the distance from Iberostar Heritage Grand Mencey to Tenerife North Airport?
The hotel is located 14 km from Tenerife North Airport.
What dining options are available at Iberostar Heritage Grand Mencey?
Dining options include the buffet restaurant Los Menceyes and the à la carte restaurant Papa Negra, both offering local cuisine.
What amenities are provided in the rooms at Iberostar Heritage Grand Mencey?
Rooms feature air conditioning, a flat-screen TV, Wi-Fi, a minibar, and some include a balcony.
How far is Iberostar Heritage Grand Mencey from García Sanabria Park?
The hotel is located just 50 meters from García Sanabria Park.
Are there any activities for children at Iberostar Heritage Grand Mencey?
The hotel offers family-friendly facilities, including a children's pool and activities tailored for kids.
Does Iberostar Heritage Grand Mencey provide business services?
The hotel features a business center and meeting rooms available for events.
Is there accessibility for guests with reduced mobility at Iberostar Heritage Grand Mencey?
The hotel offers accessible features for individuals with reduced mobility.
Which languages are spoken by the staff at Iberostar Heritage Grand Mencey?
The staff at the hotel predominantly speaks English and Spanish.
What recreational facilities are available at Iberostar Heritage Grand Mencey?
Guests can enjoy both indoor and outdoor swimming pools, a fitness center, and paddle tennis courts.
Are there any nearby restaurants to Iberostar Heritage Grand Mencey?
Nearby restaurants include Tasca Tagoror, Mundo Iberico, and Restaurante Aborigen, each within 0.5 km.
What kind of breakfast is offered at Iberostar Heritage Grand Mencey?
A buffet breakfast featuring a variety of international dishes is available for guests.
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