Alua Tenerife * 2 Pools, Golf & Kids Club

Name: Alua Tenerife - Hyatt Inclusive Collection
Address: Antonio Ruiz Alvarez S/N, Puerto de la Cruz (Tenerife), Canary Islands, 38400
Price range: US$56+
Rating: 8.0

Alua Tenerife Puerto de la Cruz Nature photo

Alua Tenerife Puerto de la Cruz Room photo

Alua Tenerife Puerto de la Cruz Exterior photo

Key details

About the Hotel

Antonio Ruiz Alvarez S/N, Puerto de la Cruz (Tenerife), 38400

Close to the beach

Great

8.3

5.9

/10

3.6

4.0

4-star beachfront resort in Puerto de la Cruz with family-friendly amenities

Location

Alua Tenerife is located just steps from the black sand beaches of Playa Jardin, providing direct access to stunning ocean views. The hotel is situated in close proximity to various local attractions, including the Loro Parque and the botanical gardens. Guests can enjoy a short stroll to the town center, offering a variety of shops and restaurants.

Rooms

The hotel offers 300 rooms, each equipped with a private balcony. Each room features modern decor and amenities designed for comfort and convenience. Guests can choose from a variety of layouts to suit their needs, including family options.

Dining

Alua Tenerife hosts an on-site buffet restaurant serving a variety of international dishes. The hotel features snack bars for casual dining options throughout the day. Guests can also enjoy a range of beverages at the hotel bar, including local specialties.

Family Amenities

Alua Tenerife is family-friendly, offering a children's pool and a playground. The hotel provides a kids' club with organized activities to entertain younger guests. Families can enjoy spacious accommodations that cater to both parents and children.

Entertainment

The hotel offers daily entertainment programs, including live music and shows for all ages. Guests have access to a variety of recreational activities, such as table tennis and darts. An outdoor pool area serves as a gathering point for fun and relaxation.

Highlights

Location: Steps from Playa Jardin

Rooms: 300 comfortable rooms with private balconies

Dining: On-site buffet restaurant with international cuisine

Family Amenities: Children's pool and playground

Entertainment: Daily live shows and recreational activities

Must-do experiences

Visit Loro Parque for a thrilling wildlife encounter.
Try the traditional 'ropa vieja' at Casa Blanca restaurant.
Explore the vibrant Mercado Municipal to taste local produce.
Stroll through the gardens of Parque Taoro for stunning views.
Discover the artistic charm of the Casa de la Aduana museum.

Select your room type

Alua Tenerife - Hyatt Inclusive Collection offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room
2 persons
345 sq. feet
2 Single beds
Air conditioning
Balcony
room details
Double Pool View
2 persons
345 sq. feet
2 Single beds
Air conditioning
Balcony
room details
Suite
2 persons
435 sq. feet
2 Single beds
Air conditioning
Balcony
room details

Show all rooms

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Check-in/ Check-out

Facilities

Alua Tenerife - Hyatt Inclusive Collection offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.4/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Security
ATM/Cash machine
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Diving
Tennis court
Billiard tables
Table tennis

Guest Parking

Private parking is possible on site at EUR 12 per day.

Services

Paid shuttle service
Pet amenities available
Housekeeping
Car hire
Tours/Ticket assistance
Welcome drink

Dining

All inclusive
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Baby pushchair
Children's pool

Spa & Leisure

Indoor swimming pool
Outdoor swimming pool
Beach umbrellas
Live entertainment
Sun terrace
Garden area
Massage

Room features

Air conditioning
Terrace
Garden furniture

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV

Dining Onsite

At Alua Tenerife, dining is an exploration of local and international flavors, all set in inviting, family-friendly environments. Guests can indulge in an array of culinary delights, from vibrant buffets to casual bites, making for a satisfying culinary experience throughout the day.

Alua Tenerife Puerto de la Cruz Restaurant photo

Terra

Spanish, International

Ambiance

Family-friendly, vibrant buffet setting

Key Offerings

A generous buffet featuring a wide variety of products, including fresh juices, fruit, and healthy options, complemented by live cooking stations for customized meals.

Reservation

Not needed.

Open for breakfast, lunch, and dinner.

Kentia

International

Ambiance

Family-friendly, modern pool club atmosphere

Key Offerings

Offering a delightful range of snacks and refreshing drinks, Kentia Pool Club is the perfect spot for a relaxed lunch by the poolside.

Reservation

Not needed.

Open for lunch.

Enyesque

Local

Ambiance

Charming and laid-back environment

Key Offerings

The menu features local culinary creations, providing guests a taste of the region's true flavors.

Reservation

Recommended.

Open Tuesday to Saturday from 12:00 - 22:00.

Alua Tenerife - Hyatt Inclusive Collection Location

Antonio Ruiz Alvarez S/N, Puerto de la Cruz (Tenerife), 38400

Explore Puerto de la Cruz (Tenerife)

Experience Puerto de la Cruz

Loro Park

13 minutes' walk

A renowned wildlife park featuring exotic animals and impressive shows, ideal for family visits.

Plaza Charco

14 minutes' walk

A vibrant square surrounded by local shops and eateries, perfect for people-watching and enjoying street performances.

Castle of San Felipe

7 minutes' walk

A historical fortress with stunning ocean views, offering insight into the region's past and scenic photo spots.

Botanical Garden

25 minutes' walk

A serene garden featuring diverse plant species, great for leisurely walks and picnics, with free entrance.

Water Sports at Playa Jardin

5 minutes' walk

Thrilling water sports like jet skiing and paddleboarding available at the beach, rentals easy to find.

Yoga Retreats

10 minutes' drive

Relaxing yoga sessions in a peaceful setting, often held outdoors, perfect for rejuvenation and wellness.

Tasca Bahia Del Valle

1 minute' walk

Casual dining with local specialties; enjoy fresh seafood and traditional tapas in a friendly atmosphere.

Harry's Gourmeteria

5 minutes' walk

A cozy spot offering a mix of international cuisines; notable for unique gourmet dishes and vibrant décor.

Puerto de la Cruz Casino

25 minutes' walk

A lively casino offering various games and entertainment options, with themed nights and shows for all ages.

Iglesia de Santa Rita

10 minutes' walk

A charming local church hosting weekly events and music, featuring beautiful architecture and a peaceful ambiance.

Getting around

City Centre
Puerto de la Cruz (Tenerife) 16 min · 4300 ft
Airports
Tenerife Norte (TFN) 42 min · 17.4 mi
Tenerife Sur (TFS) 137 min · 56.7 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site at EUR 12 per day.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

You can start your day with a full breakfast, which costs EUR 8.0 per person.

Children & extra beds

There are no extra beds provided in a room.

Pets

Pets are allowed on request.

Languages

English, German, Spanish

Number of floors:

Number of rooms:

422

Former name

Gema Turquesa Playa / Turquesa Playa Hotel

Reviews and Ratings

Feedback about Alua Tenerife - Hyatt Inclusive Collection from previous guests about their experience.

Review score

Based on 3 verified reviews

8.0 /10

Great

100 %

Recommend

Cleanliness

8.7/10

Comfort

8.7/10

Facilities

8.4/10

Free Wi-Fi

7.9/10

Location

8.6/10

Staff

8.8/10

Value for money

8.3/10

based on 2050 reviews

3.5/5

Luna from Spain

Family with children

Double Pool View

4 nights in November 2025

Reviewed: December 15, 2025

9.0/10

Fantastic Hotel Experience!

great location tasty options clear instructions

The location was great, just a short walk to the black sand beach and Loro Parque! There were many breakfast and dinner options available. The room was clean, and I received straightforward instructions when I checked in. This.

The staff seemed to focus their attention primarily on French and Spanish guests. This. Some effort to engage with all guests more evenly would be beneficial.

Facilities

9/10

Two pools are on the hotel. The main pool maintains a comfortable 24 degrees, perfect for swimming. There is also a bar open from 11 AM to 11 PM.

Dining

8/10

The breakfast buffet offers a wide selection of items. It provides many choices to suit varied tastes. The food was fresh and varied, so I always found something delicious to eat. Great coffee and hot chocolate were also available at the bar!

Rooms

10/10

The room was quite new and cosy. very clean with comfortable beds. My room had beautiful views from its rooftop terrace. It was nice, quiet, and everything was really well kept by the cleaning staff daily.

0 Helpful

Jim from United States

Family with children

Double Room

4 nights in November 2025

Reviewed: December 04, 2025

9/10

solid stay!

wide variety comfortable room free parking close location

the breakfast buffet offered a wide variety. the room was spacious, clean, and very comfortable. i found free parking available on the street close by. loro park is also within a reasonable walking distance from the hotel.

Service

9/10

The staff cleans the rooms daily , great! the staff surprise guests with a campaign and a postcard for their birthdays. It's a really nice touch! the staff members are polite.

0 Helpful

George from United States

Family with children

Double Room

4 nights in August 2026

Reviewed: November 04, 2025

6/10

Just OK, honestly

tiny spot rude staff

The hotel's location was alright since it was a bit away from the busy area and near the bus station.

The lack of smoking areas bothered me. There was only a tiny spot with two seats. I found some staff were nice, but others acted rude which I didn't like. The VIP service tempted me with a sales breakfast for a voucher, but they became unhelpful as soon I refused.

0 Helpful

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FAQs

About Alua Tenerife - Hyatt Inclusive Collection

What is the distance from the 4-star Alua Tenerife hotel to Puerto de la Cruz city centre?

Puerto de la Cruz city centre is reachable within a 15-minute walk from the 4-star Alua Tenerife hotel.

Does the Alua Tenerife hotel have a car parking on site?

Yes, at the Alua Tenerife hotel there are parking spaces provided on site.

At what time can I check-in at Alua Tenerife hotel?

At Alua Tenerife hotel, you can check in from 15:00 till 23:59.

What payment methods are available in the hotel?

At the hotel, guests can pay using Visa, Mastercard, and American Express as well as other payment methods.

What room types does the Puerto de la Cruz hotel comprise?

The Puerto de la Cruz hotel provides such room types as Suite, Club Double Room, and Duplex King Room.

Does the 4-star Alua Tenerife hotel staff speak foreign languages?

Yes, the staff of the 4-star Alua Tenerife hotel can help you in German, Spanish, and English.

Are there any cleaning services provided at the hotel?

Yes, the hotel offers dry cleaning and housekeeping.

Which facilities does the 4-star Alua Tenerife hotel provide?

Top locations of the 4-star Alua Tenerife hotel include a supermarket and a gift shop, whereas guests' safety will be ensured with a safe deposit box.

Will I find a beach near the hotel?

Yes, Playa Punta Brava is located nearly <strong>5 minutes' walk</strong> from the hotel.