What are the check-in and check-out times at The Old Custom House?
Check-in is at 15:00 and check-out is at 10:00.
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The Old Custom House, Padstow
198US$
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Key details
About the Hotel
South Quay,,
Padstow,
United Kingdom,
PL288BL,
Cornwall
- Next to Padstow Harbour
Great
8.5
9.0
4.1
4.3
Location
The Old Custom House occupies a prime position on
Dining
On-site dining at The Old Custom House showcases the best local ingredients, with seasonal menus available throughout the year. The bar serves
Rooms
The hotel offers
Pet-Friendly Policies
The Old Custom House welcomes well-behaved dogs in select rooms, with a nominal fee per night. Pet-friendly accommodations allow guests to enjoy their stay without leaving their pets behind. Dogs are permitted in specific areas of the hotel, including the main bar.
Events and Celebrations
The hotel provides a versatile function area that accommodates any occasion, with
Highlights
Location: Padstow's South Quay, access to harbor views
Dining: Award-winning beers and seasonal menus
Rooms: 23 uniquely decorated en-suite bedrooms
Pet-Friendly: Well-behaved dogs welcome in select rooms
Must-do experiences
- Sample the fresh seafood at Rick Stein's Fish & Chips in town.
- Stroll along the scenic Camel Trail for stunning views and nature.
- Visit the Padstow Museum to learn about the town's rich history.
- Take a guided boat tour to discover the beautiful estuary wildlife.
- Indulge in a traditional Cornish cream tea at The Cherry Tree.
View all
Select your room type
The Old Custom House Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Twin
2 persons
175 sq. feet
2 Single beds
Shower
Heating
room details
Signature Twin
2 persons
175 sq. feet
2 Single beds
Shower
Heating
room details
Signature Double
2 persons
175 sq. feet
1 Double bed
Shower
Heating
room details
Standard Double
2 persons
175 sq. feet
1 Double bed
Shower
Heating
room details
Show all roomsLess
Price and Room Availability Calendar
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Facilities
The Old Custom House Hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- No pets allowed
- Security
- Adults only
- Barber shop
- Smoke detectors
- Fire extinguishers
- Key access
Guest Parking
- Electric kettle
- Dryer
Services
- Pet amenities available
- Welcome drink
Dining
- Restaurant
- Bar/ Lounge area
- Special diet menus
Children
- Children's menu
Room features
- Free Wi-Fi in rooms
- Heating
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Washing machine
- Free toiletries
Self-catering
- Electric kettle
- Dryer
Media
- Flat-screen TV
- CD player
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
At The Old Custom House, guests can delight in a selection of dining experiences that celebrate the flavors of Cornwall, all set against the stunning backdrop of Padstow's South Quay. With a mix of traditional British fare and fresh seafood, every meal promises to be a treat for the senses.
Cally Oyster Bar and Grill
British, Seafood
Ambiance
Bright and inviting space with views across the quay, perfect for family gatherings or casual dining.
Key Offerings
An extensive menu featuring fresh, locally caught seafood and daily specials, alongside signature cocktails and local ciders.
Reservation
Recommended for dinner, especially during peak times.
Open for lunch and dinner daily from 12:00 - 21:00.
Pescadou
British, Seafood
Ambiance
Cozy, relaxed setting that highlights the charm of Padstow's coastal town.
Key Offerings
Signature dishes crafted from fresh local produce and fish sourced directly from the quay, providing a genuine taste of the region.
Reservation
Recommended to ensure a table during busy seasons.
Open for lunch and dinner daily from 12:00 - 21:00.
The Old Custom House Hotel Location
South Quay,,
Padstow,
United Kingdom,
PL288BL,
Cornwall
Map view
South Quay,,
Padstow,
United Kingdom,
PL288BL,
Cornwall
City landmarks
Historic Site
Prideaux Place Temple
2200 ft
Landmark
cycle trail
2300 ft
Store
St Enodoc Golf Club
1.2
mi
Beach
St Georges Cove
4500 ft
Church
St Michael's Church
1.2
mi
Church
St Enodoc Church
1.4
mi
Beach
Rock Beach
1.1
mi
Landmark
Sir John Betjeman Walk
1.5
mi
Landmark
Daymer Bay
1.3
mi
Beach
Hawker's Cove
1.4
mi
Beach
Butterhole Beach
1.7
mi
Landmark
Porteath Bee Centre
1.9
mi
Landmark
Stepper Point
2.0
mi
Bay
Trevone Bay
2.0
mi
Bay
Newtrain Bay
2.2
mi
Landmark
Whitewater Gallery
2.4
mi
Landmark
Polzeath Beach
2.5
mi
Park
Camel Creek Adventure Park
3.6
mi
Landmark
Harlyn Bay Beach
2.7
mi
Landmark
Padstow Maize Maze
2.8
mi
Church
St Minver Church
3.0
mi
Landmark
St Merryn Steam & Vintage Rally
3.0
mi
Landmark
Trevose Head Circular Walk
4.3
mi
Nearby
School Hill
Padstow Harbour
1200 ft
Aquarium
National Lobster Hatchery
100 ft
Museum
Padstow Museum
1200 ft
Padstow Harbour South West Coast Path Walk
Padstow and Stepper Point Walk
1500 ft
Church
Church of St Petroc
1400 ft
Museum St. Clifton
Portside Gallery
600 ft
Restaurants
Old Custom House Inn Restaurant
100 ft
Inn Restaurant South Quay
The Basement
200 ft
11 Broad Street
The Harbour Inn
100 ft
Strand Street
Cherry Trees Coffee House
400 ft
West Quay The Strand
St Petroc's Bistro
400 ft
4 New Street
BinTwo
300 ft
South Quay
Pucelli's
400 ft
The Quay First Floor
Ruby's Bar
300 ft
18 Broad Street
Embers Wood Fired Pizza
500 ft
16 Market Place
Explore Padstow
Local Highlights near The Old Custom House
National Lobster Hatchery
1 minute walking
Sustainable marine conservation center with interactive displays and unique insights into lobster hatchery processes.
Padstow Harbour
5 minutes walking
Scenic harbor featuring boats and shops, ideal for a leisurely stroll and admiring coastal views.
Prideaux Place Temple
8 minutes walking
Historic manor house and gardens with beautiful architecture, offering guided tours in summer.
Padstow Museum
5 minutes walking
Local history museum showcasing Padstow's maritime heritage through exhibits and artifacts.
St Enodoc Golf Club
19 minutes walking
Renowned golf course with stunning views and challenging holes, ideal for golf enthusiasts.
Old Custom House Inn Restaurant
1 minute walking
Cozy inn serving traditional British dishes with local seafood; known for their fresh catch of the day.
The Harbour Inn
1 minute walking
Riverside pub offering relaxed dining with a focus on local ingredients and craft beers.
St Petroc's Bistro
2 minutes walking
Elegant bistro serving modern British cuisine with seasonal menus; ideal for romantic dinners.
Cherry Trees Coffee House
2 minutes walking
Charming café with a relaxed vibe, famous for their homemade cakes and expertly brewed coffee.
The Basement
1 minute walking
Trendy bar hosting live music and events; a lively spot for nightlife with a vibrant atmosphere.
Getting around
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Property information and rules
Check-in
from 16:00-21:00
Check-out
from 08:00-11:00
Guest Parking
No parking available.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
The hotel The Old Custom House serves a full breakfast for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of rooms:
25
Reviews and Ratings
Feedback about The Old Custom House Hotel from previous guests about their experience.
Guest reviewsbased on 794 reviews
Anne from United Kingdom
Single
standard double
5 nights in November 2025
|
Reviewed:December 31, 2025
9/10
lovely moments there
convenient locationclean roomdelicious breakfastuneven hallway
the location proved convenient. our room shown clean beauty. breakfast had a delicious taste. the smart man at the bar gave a friendly service. these details touched my heart.
i stayed in a room toward the back. it seemed like miles of crooked uneven hallways. humidity made it less enjoyable. air freshener fought with toilet disinfectant. these inconveniences impacted my visit.
Location
9/10
the hotel is near the harbour. it provides easy access to local shops. nearby restaurants offer dining experiences. these spots are within a short, pleasant walk.
0 Helpful
|
Elliot from United Kingdom
Couple
Standard Double
3 nights in November 2025
|
Reviewed:November 20, 2025
9.7/10
superb stay
helpful staffexcellent locationawesome service
i found the front desk staff helpful, especially aimee. hayden and grace in the restaurant provided awesome service as well. the location is excellent and i appreciated that the hotel informed me about the band playing next door (it finished at 11pm precisely).
The older building design means there is a significant variety in room shapes and sizes.
Rooms
9/10
our room featured comfortable beds and lovely white bed linen. soft, fluffy towels added a touch of luxury. amenities included a pod coffee machine. we appreciated the well kept cleanliness.
Dining
10/10
the breakfast offered a great variety of foods, ensuring plenty for everyone. the breakfast staff are friendly and smiley (just what you need!). i appreciated the excellent food.
Location
10/10
the location is central and perfect for exploring. it's close to various attractions and amenities. i found the proximity to the harbor especially convenient, with access to waterfront activities.
0 Helpful
|
Mason from United Kingdom
Single
Standard Double Room
3 nights in August 2025
|
Reviewed:September 26, 2025
7/10
adequate harbour stay
convenient locationgood varietystreet noiseextra parking
the location was convenient for exploring (i could walk everywhere easily). the breakfast had a good variety. i especially liked the fresh fruit.
the room i had faced the road. street noise was noticeable at night. parking was not complimentary. i had to pay extra to use the public car park across the street.
0 Helpful
FAQs
About The Old Custom House
Is there an on-site restaurant at The Old Custom House?
The hotel features an on-site restaurant serving a menu that focuses on fresh, local seafood and British cuisine.
What room amenities are available at The Old Custom House?
Rooms include free Wi-Fi, a flat-screen TV, coffee/tea facilities, and some have views of the harbour or estuary.
What dining options are available near The Old Custom House?
Nearby restaurants include The Harbour Inn, The Basement, St Petroc's Bistro, and Pucelli's, all within 0.5 km.
What are the leisure activities available near The Old Custom House?
Guests can enjoy activities such as crabbing off the harbour wall and exploring the local shops and art galleries.
What is the distance from The Old Custom House to Newquay Airport?
The hotel is located approximately 20 km from Newquay Airport.
What types of beverages does The Old Custom House bar serve?
The bar serves award-winning local ales, West Country ciders, fine wines, classic cocktails, and barista coffee.
What breakfast options are available at The Old Custom House?
Guests can enjoy an award-winning breakfast featuring freshly cooked full English options and other light bites.
What languages are spoken by the staff at The Old Custom House?
The hotel staff primarily speaks English.
Is The Old Custom House suitable for families?
The hotel is family-friendly, offering children's menus and amenities but is also designated as an adults-only accommodation.
Which notable attractions are located near The Old Custom House?
Nearby attractions include Padstow Harbour, National Lobster Hatchery, and Brea Beach, with distances varying from 0.3 km to 1 km.
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