What are the check-in and check-out times at The Old Custom House?
Check-in is at 15:00 and check-out is at 10:00.
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The Old Custom House, Padstow
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Key details
About the Hotel
South Quay,, Padstow, PL288BL,
- Next to Padstow Harbour
Great
8.4
9.0
4.2
4.3
3-star harbourside accommodation overlooking Padstow's South Quay
Location
The Old Custom House occupies a prime position on
Dining
On-site dining at The Old Custom House showcases the best local ingredients, with seasonal menus available throughout the year. The bar serves
Rooms
The hotel offers
Pet-Friendly Policies
The Old Custom House welcomes well-behaved dogs in select rooms, with a nominal fee per night. Pet-friendly accommodations allow guests to enjoy their stay without leaving their pets behind. Dogs are permitted in specific areas of the hotel, including the main bar.
Events and Celebrations
The hotel provides a versatile function area that accommodates any occasion, with
Highlights
Location: Padstow's South Quay, access to harbor views
Dining: Award-winning beers and seasonal menus
Rooms: 23 uniquely decorated en-suite bedrooms
Pet-Friendly: Well-behaved dogs welcome in select rooms
Must-do experiences
- Sample the fresh seafood at Rick Stein's Fish & Chips in town.
- Stroll along the scenic Camel Trail for stunning views and nature.
- Visit the Padstow Museum to learn about the town's rich history.
- Take a guided boat tour to discover the beautiful estuary wildlife.
- Indulge in a traditional Cornish cream tea at The Cherry Tree.
Select your room type
The Old Custom House offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Standard Twin2 persons16 sq. feet2 Single bedsHeatingShowerroom details
- Signature Double2 persons16 sq. feet1 Double bedHeatingShowerroom details
- Signature Twin2 persons16 sq. feet2 Single bedsHeatingShowerroom details
Show all rooms
Price and Room Availability Calendar
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Check-in/ Check-out
Facilities
The Old Custom House offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- No pets allowed
- Security
- Adults only
- Barber shop
- Smoke detectors
- Fire extinguishers
- Key access
Guest Parking
- Electric kettle
- Dryer
Services
- Pet amenities available
- Welcome drink
Dining
- Restaurant
- Bar/ Lounge area
- Special diet menus
Children
- Children's menu
Room features
- Free Wi-Fi in rooms
- Heating
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Washing machine
- Free toiletries
Self-catering
- Electric kettle
- Dryer
Media
- Flat-screen TV
- CD player
- AM/FM alarm clock
Room decor
- Carpeted floor
Show more
Dining Onsite
At The Old Custom House, guests can delight in a selection of dining experiences that celebrate the flavors of Cornwall, all set against the stunning backdrop of Padstow's South Quay. With a mix of traditional British fare and fresh seafood, every meal promises to be a treat for the senses.
The Old Custom House Location
South Quay,, Padstow, PL288BL,
Explore Padstow
Local Highlights near The Old Custom House
National Lobster Hatchery
1 minute walking
Sustainable marine conservation center with interactive displays and unique insights into lobster hatchery processes.
Padstow Harbour
5 minutes walking
Scenic harbor featuring boats and shops, ideal for a leisurely stroll and admiring coastal views.
Prideaux Place Temple
8 minutes walking
Historic manor house and gardens with beautiful architecture, offering guided tours in summer.
Padstow Museum
5 minutes walking
Local history museum showcasing Padstow's maritime heritage through exhibits and artifacts.
Camel Cycle Trail
9 minutes walking
Picturesque cycling path along the Camel Estuary, perfect for family outings or solo rides.
St Enodoc Golf Club
19 minutes walking
Renowned golf course with stunning views and challenging holes, ideal for golf enthusiasts.
Padstow Maize Maze
4.6 km
Family-friendly adventure featuring a large maze, perfect for all ages during summer and autumn.
Yoga Sessions
10 minutes walking
Relaxing yoga classes offered nearby with options for beginners and experienced practitioners.
Old Custom House Inn Restaurant
1 minute walking
Cozy inn serving traditional British dishes with local seafood; known for their fresh catch of the day.
The Harbour Inn
1 minute walking
Riverside pub offering relaxed dining with a focus on local ingredients and craft beers.
St Petroc's Bistro
2 minutes walking
Elegant bistro serving modern British cuisine with seasonal menus; ideal for romantic dinners.
Cherry Trees Coffee House
2 minutes walking
Charming café with a relaxed vibe, famous for their homemade cakes and expertly brewed coffee.
The Basement
1 minute walking
Trendy bar hosting live music and events; a lively spot for nightlife with a vibrant atmosphere.
Padstow Harbour Lights
5 minutes walking
Family-friendly beachside entertainment area with evening shows and open-air movies during summer months.
Getting around
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Property information and rules
Check-in
from 16:00-21:00
Check-out
from 08:00-11:00
Guest Parking
No parking available.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
The hotel offers a full breakfast at the price of GBP 15.0 per person.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of rooms:
25
Reviews and Ratings
Feedback about The Old Custom House from previous guests about their experience.
Guest reviewsbased on 1027 reviews
Anne from United Kingdom
Single
standard double
5 nights in November 2025
|
Reviewed: December 31, 2025
9/10
lovely moments there
convenient location clean room delicious breakfast
the location proved convenient. our room shown clean beauty. breakfast had a delicious taste. the smart man at the bar gave a friendly service. these details touched my heart.
i stayed in a room toward the back. it reminded me of miles of crooked uneven hallways. humidity made it less enjoyable. air freshener fought with toilet disinfectant. these inconveniences impacted my visit.
Location
9/10
the hotel is near the harbour. it provides easy access to local shops. nearby restaurants offer dining experiences. these spots are within a short, pleasant walk.
0 Helpful
|
Elliot from United Kingdom
Couple
Standard Double
3 nights in November 2025
|
Reviewed: November 20, 2025
9.7/10
superb stay
helpful staff excellent location awesome service
i found the front desk staff helpful, especially aimee. hayden and grace in the restaurant provided awesome service as well. the location is excellent and i appreciated that the hotel informed me about the band playing next door (it finished at 11pm precisely).
The older building design means there is a significant variety in room shapes and sizes.
Rooms
9/10
our room featured comfortable beds and lovely white bed linen. soft, fluffy towels added a touch of luxury. amenities included a pod coffee machine. we appreciated the well kept cleanliness.
Dining
10/10
the breakfast offered a great variety of foods, ensuring plenty for everyone. the breakfast staff are friendly and smiley (just what you need!). i appreciated the excellent food.
Location
10/10
the location is central and perfect for exploring. it's close to various attractions and amenities. i found the proximity to the harbor especially convenient, with access to waterfront activities.
0 Helpful
|
Mason from United Kingdom
Single
Standard Double Room
3 nights in August 2025
|
Reviewed: September 26, 2025
7/10
adequate harbour stay
convenient location good variety street noise extra parking
the location was convenient for exploring (i could walk everywhere easily). the breakfast had a good variety. i especially liked the fresh fruit.
the room i had faced the road. street noise was noticeable at night. parking was not complimentary. i had to pay extra to use the public car park across the street.
0 Helpful
Show more reviews
FAQs
About The Old Custom House
Is there an on-site restaurant at The Old Custom House?
The hotel features an on-site restaurant serving a menu that focuses on fresh, local seafood and British cuisine.
What room amenities are available at The Old Custom House?
Rooms include free Wi-Fi, a flat-screen TV, coffee/tea facilities, and some have views of the harbour or estuary.
What dining options are available near The Old Custom House?
Nearby restaurants include The Harbour Inn, The Basement, St Petroc's Bistro, and Pucelli's, all within 0.5 km.
What are the leisure activities available near The Old Custom House?
Guests can enjoy activities such as crabbing off the harbour wall and exploring the local shops and art galleries.
What is the distance from The Old Custom House to Newquay Airport?
The hotel is located approximately 20 km from Newquay Airport.
What types of beverages does The Old Custom House bar serve?
The bar serves award-winning local ales, West Country ciders, fine wines, classic cocktails, and barista coffee.
What breakfast options are available at The Old Custom House?
Guests can enjoy an award-winning breakfast featuring freshly cooked full English options and other light bites.
What languages are spoken by the staff at The Old Custom House?
The hotel staff primarily speaks English.
Is The Old Custom House suitable for families?
The hotel is family-friendly, offering children's menus and amenities but is also designated as an adults-only accommodation.
Which notable attractions are located near The Old Custom House?
Nearby attractions include Padstow Harbour, National Lobster Hatchery, and Brea Beach, with distances varying from 0.3 km to 1 km.
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