What is the check-in and check-out policy at Queens Hotel Cheltenham?
Check-in is from 15:00 and check-out is by 11:00.
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Queens Hotel Cheltenham, Cheltenham
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Key details
About the Hotel
The Promenade, Cheltenham, GL50 1NN,
- Near the Imperial Gardens
Great
8.4
8.9
4.4
4.3
4-star boutique hotel in Cheltenham
Amenities
Queens Hotel Cheltenham is a Grade II listed building with 84 rooms, each showcasing modern amenities. The hotel has a restaurant, Victoria's, offering seasonal dishes sourced from local suppliers. Guests can enjoy time in the garden during summer months, featuring al-fresco dining and an extensive gin selection at the
Rooms
Accommodations at the hotel range from Classic rooms to four
Location
Situated on the Promenade, Queens Hotel Cheltenham offers views of the Imperial Square and Gardens. The hotel is conveniently located near the
Business Facilities
The hotel features the
Dining
Queens Hotel Cheltenham offers culinary experiences in Victoria's, with a focus on local produce and classic British dishes. The hotel promotes seasonal menus, with signature Sunday roasts making a notable appearance. Afternoon tea options are also available, including a bottomless option paired with Prosecco.
Highlights
Location: On the famous Promenade
Rooms: 84 rooms inside an impressive Grade II listed building
Dining: Victoria's restaurant offers seasonal dishes
Pet-friendly: Dog-friendly rooms available
Business: Regency Suite accommodates up to 100 guests
Must-do experiences
- Stroll through Pittville Park and enjoy a peaceful lakeside picnic.
- Taste traditional Cotswold sausage rolls at the Cheltenham Food Market.
- Visit the Holst Birthplace Museum and learn about composer Gustav Holst.
- Explore the hidden gem of the Johnson Gallery for local art.
- Catch a performance at the Everyman Theatre for a taste of local culture.
Select your room type
Queens Hotel Cheltenham offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Queen Room2 persons24 sq. feet1 King-size bedAir conditioningHeatingroom details- Superior Double Room2 persons26 sq. feet1 King-size bedAir conditioningHeatingroom details
- Junior Suite2 persons38 sq. feet1 King-size bedAir conditioningHeatingroom details
Show all rooms
Price and Room Availability Calendar
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Check-in/ Check-out
Facilities
Queens Hotel Cheltenham offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- Security
- Luggage storage
- Lift
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Hiking
- Cycling
Guest Parking
- Electric kettle
Services
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Board games
- Children's menu
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Garden area
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
Room decor
- Carpeted floor
Show more
Dining Onsite
At Queens Hotel Cheltenham, dining unfolds as a delightful exploration of British flavors, featuring dishes crafted from locally sourced ingredients. With a relaxed atmosphere and a focus on seasonal offerings, guests can experience both casual and refined culinary delights throughout the day.
Queens Hotel Cheltenham Location
The Promenade, Cheltenham, GL50 1NN,
Explore Cheltenham
Explore Cheltenham
The Wilson
9 minutes' walk
Art gallery and museum showcasing local history, with regularly curated exhibitions and free admission on select days.
Pittville Park
20 minutes' walk
Stunning park featuring scenic lakes, extensive gardens, and a children's play area-ideal for family picnics.
Holst Birthplace Museum
15 minutes' walk
Museum dedicated to composer Gustav Holst, detailing his life and musical heritage, with guided tours offered.
Cheltenham Minster
10 minutes' walk
Historic church known for its striking architecture and peaceful gardens-frequent concerts and community events held.
Walks With Hawks
10 minutes' drive
Experience falconry with thrilling displays, interactive sessions, and guided walks with hawks-ideal for adventure seekers.
Sandford Parks Lido
16 minutes' walk
Outdoor swimming pool with sunbathing areas-great for relaxation. Seasonal access available; check opening times.
Brasserie Blanc
1 minute' walk
French restaurant offering a chic ambiance with classic dishes, wine pairings, and fantastic service. Reservations suggested.
Circus Bar
1 minute' walk
Casual bar with a vibrant atmosphere, serving a diverse menu of drinks and light bites-perfect for socializing after hours.
Cheltenham Town Hall
4 minutes' walk
Historic venue hosting a variety of performances, including concerts and comedy nights, appealing to a diverse audience.
The Play Farm
12 minutes' walk
Indoor play area for children featuring exciting play equipment, ensuring family-friendly fun all year round.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
from 07:00-11:00
Guest Parking
Private parking is possible on site at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of GBP 15.50 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are allowed on request.
Languages
English, German, Spanish, Italian, Czech, Hungarian, Romanian, Polish, Turkish, Arabic, Lithuanian
Number of floors:
4
Number of rooms:
84
Former name
Mercure Queens
Reviews and Ratings
Feedback about Queens Hotel Cheltenham from previous guests about their experience.
Guest reviewsbased on 1151 reviews
James from United Kingdom
Single
Deluxe King Room
3 nights in November 2025
|
Reviewed: January 15, 2026
6/10
Decent but Noisy Stay
street noise worn furniture
The location was convenient with easy parking.
I found myself in a room that faced the street. The noise was considerable! People seemed to enjoy shouting till late. The room itself felt dated, and the furniture showed significant wear and tear.
0 Helpful
Jack from United Kingdom
Single
Deluxe King Room
3 nights in November 2025
|
Reviewed: December 07, 2025
9.3/10
Really good Stay Experience
helpful staff convenient location delicious food thoughtful attention
The staff members were helpful and accommodating. The location provides convenient access to various city attractions, and parking was effortless. The breakfast selection offered many options, and the food was fresh and delicious. I appreciated the thoughtful attention to detail throughout the premises.
The bedside lamps were large for the small bedside tables.
Dining
9/10
The breakfast service was well-organized and efficient. Many happy faces were visible at the start of the day. Each course was presented well and cooked perfectly. The evening menu offered a good choice of options. I found the quality to be Really good.
Location
10/10
The hotel is situated very centrally, adjacent to a lovely park, and near numerous restaurants. The main shopping street, with beautiful shops, is only an eight minute walk. The hotel is also close to bus stops. The location was really ideal!
Rooms
9/10
The room had great lighting and windows. The view of the park was beautiful. The room size provided ample space and attention was given to detail. The room offered premium bathroom products plus it was very clean. The air felt FRESH.
0 Helpful
|
Ethan from United Kingdom
Couple
Superior Double Room
3 nights in October 2025
|
Reviewed: November 12, 2025
6/10
Acceptable Stay with Issues
inattentive staff unprofessional behavior
The location was great and parking was available on site.
I experienced a few issues. The staff was not very attentive, I was pretty much ignored during breakfast until I had to flag someone down. Even then, there was no apology offered. Staff members were complaining about team members being off sick in front of guests (which wasn't professional).
0 Helpful
Connor from Ireland
Business traveller
Deluxe King Room
3 nights in August 2025
|
Reviewed: September 05, 2025
9/10
ample space wide variety easy access
The Beautiful King Room offered ample space. The breakfast included a wide variety of options and fresh ingredients. The hotel's location offered easy access to nearby attractions and dining options.
The in-room safe was a bit small. It barely fit my laptop.
0 Helpful
Show more reviews
FAQs
About Queens Hotel Cheltenham
How far is Queens Hotel Cheltenham from Cheltenham Racecourse?
The hotel is located 3 km from Cheltenham Racecourse.
Does Queens Hotel Cheltenham have a restaurant on-site?
Yes, Victoria's Restaurant serves modern British cuisine using fresh local produce.
What amenities are available in the rooms at Queens Hotel Cheltenham?
Rooms include air conditioning, a flat-screen TV, a minibar with complimentary soft drinks, and Nespresso machines.
Does Queens Hotel Cheltenham offer any business services?
The hotel provides dedicated event spaces suitable for meetings and conferences.
What recreational facilities are available at Queens Hotel Cheltenham?
Guests have free access to the Cheltenham Ladies College Sports Centre, which includes a swimming pool, gym, squash courts, and tennis courts.
How far is Gloucestershire Airport from Queens Hotel Cheltenham?
The hotel is approximately 10 minutes' drive from Gloucestershire Airport.
What food options are provided for breakfast at Queens Hotel Cheltenham?
Breakfast is available for an additional charge of £22 and includes options like pastries, pancakes, and healthy fruit yoghurt.
Is there a lounge or bar area at Queens Hotel Cheltenham?
Yes, there is a lounge bar open all day for coffees, drinks, and snacks.
Does Queens Hotel Cheltenham have accessible rooms?
Yes, the hotel offers dedicated accessible rooms featuring wider doors and accessible tables.
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