Shangri-La Kuala Lumpur Exterior photo This is a bright, outdoor photograph featuring a family of three—a mother and her two children—sitting together in what appears to be a lush, well-maintained garden or courtyard.

The mother, positioned centrally, has long, dark hair and is wearing aShangri-La Kuala Lumpur Restaurant photo The lobby of the hotelShangri-La Kuala Lumpur Business photo The interior of the restaurant
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From131US$ /night
Check-in
20Apr2026Select date
Check-out
21Apr2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250
-
Close to Petronas Twin Towers
Perfect
9.0
9.2
/10
4.8
4.4
/5

Amenities

Shangri-La Kuala Lumpur offers 662 rooms and suites, featuring amenities such as an executive workstation with advanced technology. The hotel presents multiple on-site dining options, including Lemon Garden and Shang Palace, known for their diverse culinary creations. Guests can also enjoy access to the Health Club and luxurious spa treatments, ensuring a holistic approach to relaxation.

Rooms

Room options range from Deluxe Rooms to the opulent Royal Suite, which spans 240 square meters and includes a Jacuzzi. Each accommodation provides views of the city or hotel gardens and offers a variety of amenities tailored for relaxation and productivity. The exclusive Horizon Club Lounge is also accessible for enhanced privileges.

Location

Located just 43 kilometers from Kuala Lumpur International Airport, the hotel is positioned near iconic landmarks such as the Petronas Twin Towers and KL Tower. Guests can easily explore shopping districts like Pavilion and Lot 10, offering a range of dining and entertainment options. The complementary shuttle service simplifies transportation to nearby attractions.

Wellness

The Spa at Shangri-La offers a comprehensive range of treatments, including signature massages and detoxification therapies. The Health Club features state-of-the-art cardio and strength equipment, accommodating all fitness levels. A tranquil poolside area provides an additional space for relaxation after wellness activities.

Dining

Guests can savor a range of cuisines at various on-site restaurants, with Shang Palace focusing on Cantonese delicacies and Zipangu offering authentic Japanese cuisine. Arthur's Bar and Grill serves a selection of cocktails alongside generous dining options. The weekend buffet at Lemon Garden includes an array of local and international dishes.

Highlights

Location: 43 kilometers from Kuala Lumpur International Airport

Rooms: 662 rooms and suites

Dining: Multiple on-site restaurants including Shang Palace

Wellness: Spa treatments and Health Club

Accessibility: Complimentary shuttle service to attractions

Must-do experiences

  • Savor Nasi Lemak at Village Park for a true Malaysian breakfast.
  • Wander through the bustling Petaling Street for local street food.
  • Visit the Islamic Arts Museum for stunning exhibits and tranquility.
  • Discover the hidden Kampung Baru for authentic Malay culture.
  • Enjoy the sunset view from the KL Tower's observation deck.
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Select your room type

Shangri-La Kuala Lumpur offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe King Room
2 persons
400 sq. feet 
1 King-size bed
Shower
Air conditioning
Premier Room
2 persons
345 sq. feet 
1 King-size bed
Shower
Bathtub
Horizon Club Executive Twin Room
2 persons
420 sq. feet 
2 Single beds
Shower
Coffee machine
Family Premier Suite
2 persons
865 sq. feet 
1 King-size bed
Shower
Coffee machine
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Facilities

Shangri-La Kuala Lumpur offers amenities for your comfortable stay and unforgettable experiences
Facilities: Perfect
9.0/10Review score

General

  • No smoking on site
  • Free Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Currency exchange
  • Hairdresser
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Fitness centre
  • Sports trainer

Guest Parking

  • Electric kettle

Services

  • Free shuttle service
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's buffet

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Plunge pool
  • Sun loungers
  • Live entertainment
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Massage

Room features

  • Air conditioning
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Dining Onsite

Shangri-La Kuala Lumpur boasts a delightful array of dining experiences, offering flavors from around the world in settings that range from romantic fine dining to family-friendly casual eateries. Guests can indulge in elegant local and international cuisines, creating memorable culinary moments in a welcoming atmosphere.
Shangri-La Kuala Lumpur Restaurant photo The lobby of the hotel
Shangri-La Kuala Lumpur Restaurant photo The interior of a Virgin Money lounge at London Heathrow Airport
Shangri-La Kuala Lumpur Restaurant photo The lobby

LaFite

French fine dining
Ambiance
Modern, Romantic
Key Offerings
Experience refined French dishes crafted by skilled chefs, perfect for intimate dinners. The elegantly designed space features soft lighting, making it a wonderful setting for special occasions.
Reservation
Recommended
Lunch: Mon-Sat 12:00 - 14:30; Dinner: Mon-Sat 19:00 - 22:30

Lemon Garden Cafe

Halal International Buffet
Ambiance
Family friendly, Modern
Key Offerings
Discover a bustling buffet featuring local Malaysian fare, Chinese specialties, Indian curry, and delightful Italian dishes. The Seafood Assisted Buffet shines with a variety of fresh selections that cater to both adults and children alike.
Reservation
Not needed
Daily 06:00 - 01:00

Lemon Garden 2Go

Halal International
Ambiance
Modern
Key Offerings
A convenient spot for on-the-go meals, offering breakfast, brunch, and lunch options, as well as an afternoon tea service. Perfect for those seeking a quick yet satisfying dining experience.
Reservation
Not needed
Mon-Fri 08:00 - 18:30; Sat 10:00 - 17:00

Shang Palace

Cantonese
Ambiance
Traditional
Key Offerings
Indulge in authentic Cantonese flavors and Szechuan delicacies, featuring signature dishes crafted with the finest ingredients. The warm, inviting atmosphere is perfect for lunch or dinner gatherings.
Reservation
Recommended
Lunch: Mon-Sat 12:00 - 14:30; Dinner: Mon-Sun 18:30 - 22:30

Zipangu

Japanese
Ambiance
Traditional
Key Offerings
Savor a selection of traditional Japanese dishes including sushi and sashimi in an intimate ambiance. Ideal for lunch or dinner, Zipangu offers an authentic taste of Japan.
Reservation
Recommended
Lunch: Mon-Sat 12:00 - 14:30; Dinner: Mon-Sun 18:30 - 22:30

Shangri-La Kuala Lumpur Location

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250
Map view
11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250
Nearby
No 76
Dialogue in the Dark Experiential Learning Centre
1100 ft
Restaurants
The Pub
100 ft
Shangri-La Hotel
Arthur's Bar & Grill
600 ft
11 Jalan Sultan Ismail Shangri-La Hotel Kuala Lumpur
Burger Bakar Kaw Kaw
200 ft
Lot 4.06 1018 Jalan Sultan Ismail L4.48
Les Oliviers Restaurant
200 ft
1001 Jalan Sultan Ismail Maju Junction Mall
TGI Friday's
200 ft
168 Jalan Bukit Bintang Pavilion Shopping Centre
Shang Palace
1800 ft
11 Jalan Sultan Ismail Shangri-La Hotel
SugarBun Borneo Asian Food
200 ft
Level 1 Menara Hap Seng
Explore Kuala Lumpur
Explore Kuala Lumpur
Top Attractions
Activities
Dining
Entertainment
Petronas Twin Towers
Petronas Twin Towers
13 minutes' walk
Iconic skyscrapers featuring stunning architecture. Visit the sky bridge for amazing city views.
Aquaria
Aquaria
15 minutes' walk
An oceanarium showcasing diverse sea life. Great for families with interactive exhibits.
KL Tower Mini Zoo
7 minutes' walk
Unique mini zoo featuring exotic animals. Perfect for a quick family outing.
KLCC Park
KLCC Park
25 minutes' walk
Urban park with green spaces and a lake. Ideal for a leisurely stroll or picnicking.
KL Forest Eco Park
KL Forest Eco Park
15 minutes' walk
Nature reserve with treetop walks and trails. Perfect for outdoor enthusiasts and nature lovers.
Local Cultural Festivals
10 minutes' drive
Experience vibrant cultural festivals. Check local listings for dates and themes.
Yoga Classes
10 minutes' drive
Various studios offering yoga. A great venue for relaxation and wellness.
Bike Rentals
10 minutes' drive
Available near KLCC for cycling around the city. Explore at your own pace.
Les Oliviers Restaurant
Les Oliviers Restaurant
1 minute walking
Charming French cuisine with a fine selection of wines. Reservations recommended.
Arthur's Bar & Grill
Arthur's Bar & Grill
2 minutes' walk
Casual dining with a varied menu. Known for its burgers and steaks.
TGI Friday's
TGI Friday's
1 minute walking
Familiar American diner ambiance. Great for casual family meals.
Burger Bakar Kaw Kaw
Burger Bakar Kaw Kaw
1 minute walking
Local favorite for gourmet burgers. Fast service and comfortable setting.
The Pub
The Pub
1 minute walking
Lively atmosphere with live music. Great for relaxing after a day of sightseeing.
Kuala Lumpur Convention Centre
Kuala Lumpur Convention Centre
13 minutes' walk
Host to various events and exhibitions. Check the schedule for happenings.
Zouk Club
10 minutes' drive
Popular nightlife destination with vibrant dance floors. Live DJ events weekly.
Berjaya Times Square Theme Park
10 minutes' drive
Indoor theme park with rides and attractions. Fun for all ages, especially families.
Getting around
City Centre
Kuala Lumpur34 min  ·  1.7 mi
Airports
Sultan Abdul Aziz Shah (SZB)41 min  ·  16.8 mi
Kuala Lumpur International (KUL)95 min  ·  39.2 mi
Train
Ampang Park Station20 min  ·  1.0 mi
Old Kuala Lumpur Railway Station27 min  ·  1.4 mi
Underground
Bukit Bintang12 min  ·  3300 ft
Merdeka18 min  ·  5000 ft
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Property information and rules
Check-in
from 14:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
High-speed internet access is available in public areas for free.
Breakfast
You can start your day with a full breakfast, which costs MYR 98 per person per day. 
Pets
Pets are not allowed.
Languages
English, Japanese, Chinese, Arabic, Hindi, Malay
Year renovated:
2009
Number of floors:
28
Number of rooms:
635

Reviews and Ratings

Feedback about Shangri-La Kuala Lumpur from previous guests about their experience.
Review score
Based on 1741 verified reviews
9.2/10
Perfect
93%
Recommend
Breakfast
8.2/10
Cleanliness
9.3/10
Comfort
9.3/10
Facilities
9.0/10
Free Wi-Fi
8.9/10
Location
9.1/10
Paid Wi-Fi
7.3/10
Staff
9.3/10
Value for money
8.7/10
Guest reviews
based on 1741 reviews
9.2/10
based on 8501 reviews
4.5/5
based on 3043 reviews
9.0/10
Martin from Germany
Business traveller
Executive King Room
4 nights in November 2025
|
Reviewed:January 31, 2026
6/10

Acceptable, but certain issues exist

extensive breakfastdated roomwater outage
The breakfast was quite extensive (though I skipped the watermelon bread).
The room felt somewhat dated, which I didn't expect. Then, one evening, the water stopped working. Reception was hard to reach and didn't provide a clear timeline for fixing it. It was after midnight when bottled water arrived, but the water eventually returned with brown sediment.
0 Helpful
pandora from greece
Single
executive king room
3 nights in November 2025
|
Reviewed:January 22, 2026
9.0/10

a dreamy escape

excellent jobconvenient locationdiverse selection
The staff was always available and responded quickly. our room was super clean. The housekeeping team did an excellent job! the location proved convenient for exploring local attractions. I appreciated the proximity to public transport. i found the breakfast selection diverse. It offered both local and international options.
Service
9/10
The concierge was helpful. They offered useful directions and recommendations for local dining. Staff members remembered my name, which i found endearing. They seemed to anticipate my needs proactively.
Facilities
9/10
The fitness center had modern equipment. I used the treadmills and weight machines. The swimming pool was clean and well kept. I enjoyed the poolside service for refreshments. The business center offered computers and printing services.
Rooms
9/10
My room included a king-sized bed, a seating area, and a work desk. The minibar was stocked with a variety of drinks and snacks. The bathroom featured a separate shower and bathtub. Amenities included high-speed internet and a large tv.
0 Helpful
|
Show more
Martin from Germany
Family with children
Executive King Room
7 nights in November 2025
|
Reviewed:January 13, 2026
9.3/10

Wonderful hotel experience

really good servicegreat amenitiesfriendly doorman
The staff provided really good service. I received helpful tips on local attractions from the horizon club lounge team. The hotel amenities are great for families. The hotel provided baby chairs upon request. The doorman, iwan, was always friendly and quick to help with luggage (i especially appreciated his help).
The room decor felt a little basic, though it was clean.
Service
10/10
The horizon club lounge team offered helpful advice regarding local places to visit, a service i found very useful. They were really nice too ensure a wonderful breakfast experience , showing dedication. I was very impressed.
Rooms
9/10
The executive king room included a comfortable king-sized bed and a separate seating area. It had a spacious bathroom with two sinks. a rainfall shower (very practical). The room also had a well-stocked mini-bar.
Location
9/10
The hotel is within walking distance of many eateries and pubs. This made exploring easy. Key locations are also easily accessible from the hotel, simplifying travel. The proximity to local attractions is definitely a plus.
Facilities
9/10
The hotel features a well-equipped gym with three treadmills and two stationary bikes. The pool area includes twenty loungers and a shaded section. I really enjoyed it. There is a sauna, a steam room. good access.
0 Helpful
|
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Martin from Germany
Family with children
Executive King Room
4 nights in November 2025
|
Reviewed:December 28, 2025
6/10

Acceptable hotel stay

courteous serviceconvenient amenitiesoverrated roomlimited minibar
I appreciated the service from Riduan and Syafiq. They were very courteous. They welcomed my family upon arrival. Aqilah was also attentive and entertained the children with activities and rewards. Clean, spacious, comfortable and convenient amenities were in the room.
The room was overrated. I paid rm700 including tax for one room, and it felt underwhelming. The minibar was limited. I expected more than just coffee and tea (some canned drinks would have been nice).
0 Helpful
Martin from Germany
Family with children
Executive King Room
5 nights in November 2025
|
Reviewed:December 22, 2025
9/10
wide varietybreakfast buffet
The breakfast buffet offered a wide variety of options. I especially liked the nasi goreng (it was delicious!).
The basic rooms appear a little dated.
0 Helpful
Pandora from Greece
Family with children
executive king room
3 nights in November 2025
|
Reviewed:December 21, 2025
9.0/10

lovely days

very nice assistanceperfect marketsenhanced travelfood quality
i felt welcomed! the doorman, iwan, gave very nice assistance. he suggested perfect markets. the hotel team enhanced my travel.
The dinner buffet fell short. Lobster lacked freshness. truffle potatoes disappeared quickly. custard bao was not replenished! the price did not match the experience.
Service
9/10
Front desk personnel were efficient and polite. housekeeping staff promptly fulfilled requests. concierge offered helpful local information. Their assistance was beneficial! communication was always clear.
Facilities
9/10
The fitness center includes treadmills, elliptical machines, and free weights. the outdoor pool area has sun loungers and umbrellas. business center has computers and printers. They worked very well.
Rooms
10/10
The room has a king-sized bed with bedside tables. it also includes a work desk with an ergonomic chair. the bathroom features a separate shower. It was well-kept.
Dining
8/10
The breakfast buffet has pastries, fresh fruit, and hot dishes. the hotel restaurant serves diverse cuisines! the lobby lounge offers drinks and snacks. There was a variety.
0 Helpful
|
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FAQs
About Shangri-La Kuala Lumpur
What is the distance from Shangri-La Kuala Lumpur to the Petronas Twin Towers?
Shangri-La Kuala Lumpur is located just 0.5 km from the Petronas Twin Towers.
How far is Shangri-La Kuala Lumpur from Kuala Lumpur International Airport?
The hotel is approximately 45 minutes by car from Kuala Lumpur International Airport.
Are any airport transfer services available at Shangri-La Kuala Lumpur?
Airport transfers are available at additional charges.
What are the check-in and check-out times at Shangri-La Kuala Lumpur?
Check-in is at 14:00 and check-out is by 12:00.
Does Shangri-La Kuala Lumpur offer on-site dining options?
There are six on-site restaurants offering a variety of cuisines including Japanese, Cantonese, and Western.
What recreational facilities does Shangri-La Kuala Lumpur provide?
The hotel features an outdoor swimming pool, hot tub, sauna, and a well-equipped fitness centre.
What room amenities can guests expect at Shangri-La Kuala Lumpur?
Rooms include air conditioning, a flat-screen TV, minibar, tea/coffee making facilities, and complimentary Wi-Fi.
Is parking available at Shangri-La Kuala Lumpur?
Private on-site parking is available free of charge without the need for a reservation.
Are there family-friendly activities at Shangri-La Kuala Lumpur?
The hotel offers complimentary weekend family activities such as Bingo Time, Art & Crafts, and Movie Night.
What nearby attractions can guests visit from Shangri-La Kuala Lumpur?
Nearby attractions include KL Tower and Bukit Bintang Walkway, both within walking distance.
What types of cuisine can be enjoyed at the restaurant options within Shangri-La Kuala Lumpur?
Guests can savor Cantonese dishes, international buffets, Japanese bento boxes, and Western specialties.

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20Apr2026Select date
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Rooms and Guests2 Guests, 1 Room